Please know that the Subscription Services are billed in advance and are non-refundable. There will be no refunds or credits for partial service or upgrade/downgrade refunds.
In case you add a new Clockwork user, your billing invoice will be automatically updated at the end of the month to reflect the added licenses at your contracted rate.
With a monthly subscription, if you decide to deactivate a user, your billing will reflect your contracted user quantity at a minimum. Either way, you can perform both without having to notify Clockwork.
*Note: The above information does not apply to annual subscriptions.