Firm Settings: Billing

Overview
Subscriptions are controlled with ease through the automated billing module in Firm settings. Managed in application by Partner or Admin users only.

Firm Settings
Go to Firm settings to access the billing module.

Subscription Plan
Select a subscription plan to view/edit details.

  • Review the current subscription plan and payment due date
  • Update User seats
  • Update payment preferences
  • Pay and download invoices

Increase Seats
To Add Users to Clockwork you must have a sufficient number of open seats. 

To add a new seat, click the Update button and use the plus sign to increase the count to the number of new seats required. Once your payment has been processed your contract seats will increase in the Users tab and you can then add your new Users. 

Adding and Reactivating Users
To add users, follow these steps. 

If you want to reactivate a deactivated user, use the edit drop down to change their role from deactivated to the desired role. If you do not have enough open seats, you will see the following alert to increase your seats in the billing tab. 

In either case, once you have increased your seats, you will be able to Add New Users or Reactivate existing users in the Users tab. You may also Deactivate a user at any time to increase your available seats. To accomplish this, first deactivate the user you are replacing, and then proceed with either reactivating an old user or adding a new one.

Proration
Legacy Clockwork Subscriptions are annual. Your firm will pay the subscription on either an annual or monthly basis. When you increase your subscription seat count, your Firm will pay for the prorated amount of that new seat through the next Billing cycle. This can be through your renewal date for annual payment terms, or through the first of the following month for monthly payment terms. 

Invoices
Easily access and download all your past and current invoices directly in Clockwork by navigating to the Invoices section under the Payment Options in the Billing Tab. To Pay an Outstanding invoice, select Pay Now to view invoice details and process payment.


Payment Types
For recurring monthly billing Firms can add all major credit cards as their payment source in app. If you leverage the pay invoice option for outstanding invoices, you may click on Pay Now and use a ACH payment.

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