Clockwork's GDPR Compliance

Our Commitment to You and the Protection of Your Data

We are committed to partnering with Clockwork customers and users to help them understand the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in decades, which went into effect on May 25, 2018.

Besides strengthening and standardizing user data privacy across the EU nations, it requires new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located. On this page, we’ll explain our methods and plans we used to achieve GDPR compliance, both for ourselves and for our customers.

  1. Clockwork Features to Support GDPR
  2. GDPR compliance
  3. Security Infrastructure Standards and Certifications
  4. International Data Transfers
  5. Data Portability Solutions and Management Tool

Clockwork Features to Support GDPR

GDPR Compliance

The GDPR’s updated requirements are significant and the team worked diligently to bring Clockwork’s product offerings and contractual commitments in line. Measures to achieve this included:

  • Continued investment in our security infrastructure
  • Ensuring we have the appropriate contractual terms in place
  • Product offerings that include new tools for data portability and data management

We also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. We’ll provide you with regular updates along the way so that you’re always current. You can see a webinar we hosted on the topic, here.

Our Security Infrastructure and Certifications

Protecting our customers’ information and their users’ privacy is extremely important to us. As a cloud-based company entrusted with some of our customers’ most valuable data, we’ve set high standards for security.

Clockwork has invested heavily in building a robust security team, one that can handle a variety of issues — everything from threat detection to building new tools. In accordance with GDPR requirements around security incident notifications, Clockwork will continue to meet its obligations.

If you’d like to learn more about Clockwork’s security policies and procedures, please see our security page. It provides detailed information on how we approach security how Clockwork ensures user data security in particular.

International Data Transfers:

Data Portability Solutions and Data Management Tools

Customers have requested tools to help them comply with the GDPR. And we’re happy to say that we’ve built those tools.

Compliance-related tools include the following:

  • Import and export tools. Businesses and organizations may access, import, and export all their Customer Data, including private channels and direct messages.
  • Profile Download tool. You can download a Person record and share it with a contact who as requested to see their record.
  • Profile Deletion tool. Help customers respond to user requests to delete personal information, such as names and email addresses, from a Clockwork account.
  • Relationship Tracking tool. You can track when a person was added to your database and how they came in.
  • History Tracking tool. You can also track all contact made with a person in Clockwork.
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