How We Deliver Support

How We Deliver Support

Clockwork provides support by email on weekdays from 4:00 AM to 8:00 PM Eastern Time. Our support team works across India and the US, so we cover the full business day in the UK as well as in North America.

To reach us, email support@clockworkrecruiting.com.

We provide support by email rather than by phone because it lets us give you faster, more accurate answers:

- We can open your account and review the issue while we work on your question.
- We can send links, screenshots and step-by-step instructions, and we may ask you for a screenshot so we can see exactly what you see.
- Every question and answer is recorded, so we can resolve related issues faster in the future.
- When an issue needs our development team, a written ticket gives them the detail they need to fix it.

Many answers are also in our help center, which has articles and videos covering every part of Clockwork.

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