If you experience an error with a Report you have downloaded from the Clockwork site, please review the information below for assistance.
Troubleshooting (Missing Candidate Images)
If you experience an issue with Candidate images being included in your "Reports with all Candidates" Word (docx) file, please be sure you have the latest version of Word installed. Older versions may not pull the images into the downloaded reports if you are using an older version of Word.
Hyperlinks & URLs
If URL links in Excel files don't open, Excel users should try installing this Microsoft fix