This support article provides instructions on how to collect HAR (HTTP Archive Viewer) logs in Google Chrome and Firefox. HAR logs provides information detailing how your browser interacts with Clockwork.

While troubleshooting, it’s very helpful for Support to gather the HAR (HTTP Archive Viewer) logs. If you receive errors that are not reproducible by others at your firm or our support team. Support will need to gather the HAR & VAR logs from your web browser in order to dig deeper and see what is going on behind the scenes.

Collect HAR/VAR Logs in Chrome

1. Navigate to the page with the current issue.

2. Press F12 (Windows) OR press Option+Command+I (Mac).

 Click the Network tab and make sure that the Preserve log check box is checked-in.
google network - preserve

4. Select Console and make sure Preserve Log checkbox is checked-in.
google console preserve

5. Replicate the issue.

6. Right-click anywhere (Windows) or press Ctrl + click (Mac) in Console Log and Select Save As. Save the file in downloads or on the desktop.

7. Select the Network tab, right-click anywhere or press Ctrl + click (Mac) in the Network logs and select Save as HAR with Content.

Network lags

Collect HAR Logs in Firefox

1. Navigate to the page with the current issue.

2. Press Ctrl+Shift+E (Windows) or press Option+Command+I (Mac).
You can also click Menu > Web Developer.

firefox - menu web developer

3. Select Network.

firefox - menu web developer network

4. The Developer Network Tool will open. Make sure the Network Tab is selected.

5. Replicate the issue that occurred.

6. Right-click (Windows) or press Ctrl + click (Mac) within the Developer Tool and select Save all as HAR.

Save all as HAR

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